CALEA - Department of Emergency & Customer Communications

The Department of Emergency and Customer Communications provides access to our agency's annual statistical data required by CALEA.
Page updated on July 17, 2025 at 9:30 AM
Translate icon
Calea stats image 2024

DECC obtained its first CALEA Accreditation on March 24, 2018. Every year since then, our agency has maintained its commitment to excellence and has been re-accredited. 

CALEA's Public Safety Communications Accreditation program requires agencies to comply with internationally recognized standards in policies and procedures, administration, operations, and support services. 

To learn more about the Commission on Accreditation for Law Enforcement Agencies, Inc., and the accreditation process, please visit  www.calea.org  or contact DECC's Accreditation Manager, Myah Marshall, at 703.746.1890.

CALEA STATISTICS

2024 Stats

In 2024, the department received eight (8) actual complaints, five (5) libelous incidents, and two (2) inquiries. The Agency had zero (0) internal investigations.

  • 1 commendations 
  • 2 inquiries 

2023 Stats

In 2023, the department received five (5) actual complaints, one (1) notification of a possible complaint/libelous incident, and five (5) inquiries. The agency has zero (0) internal investigations. 

  • 2 commendations 
  • 5 inquiries 

2022 Stats

In 2022, the department received one (1) commendation, three (3) actual complaints, and four (4) notifications of possible complaints. The agency also had two (2) internal investigations.

  • 1 commendation (from a citizen)
  • 4 inquiries (4 from service agencies)

2021 Stats

In 2021, DECC received a total of three (3) complaints/inquiries - (three (3) from services agencies). Of those complaints and inquiries, all three (3) were found to be valid. The Agency also had two (2) internal investigations.

2020 Stats

In 2020, DECC received a total of 11 complaints/inquiries - (three (3) from callers and nine (9) from frontline service agencies). Of those complaints and inquiries, six (6) were found to be valid, four (4) were unfounded, and one (1) was an internal investigation.

  • 3 DECC employees were presented Valor awards by the Alexandria Chamber of Commerce 

2019 Stats

In 2019, the department received three (3) commendations, six (6) actual complaints, and twelve (12) notifications of possible complaints.

  • 3 commendations (2 from citizens and 1 from the Chief of police)
  • 18 complaints (6 from citizens, 2 from officers, and 10 from service agencies)