Alex311 is the City of Alexandria’s customer service initiative to connect our customers to more than 175 City services in a variety of convenient ways. Connect with Alex311 online, through the mobile app, on Facebook and Twitter, by phone, or in person.
For immediate police, fire or emergency medical assistance, call or text 911.
For non-emergency requests requiring police response (such as animal control, motor vehicle crashes without injuries, parking and noise complaints, lost or found property, or crimes that occurred in the past), call 703.746.4444. Additional crisis hotlines are listed below.
Information provided to the City may be subject to public release under the Virginia Freedom of Information Act or other laws. Alex311 should not be used to submit sensitive information, such as social security numbers, financial account identifiers, or health information. To request copies of public records, use the online records request form. To report government waste, fraud or abuse, please visit alexandriava.gov/InternalAudit. Please review our Privacy and Legal Notices.