Inmate Visitation for Family and Friends
Special Announcement - June 13, 2024
The Alexandria Sheriff's Office is transitioning to a new provider to handle inmate communications including phones, tablets and video visitation. The switch from Securus to Smart Communications is scheduled to begin the week of June 24 and inmates have been advised to keep their phone account balances at a minimum as the transition date approaches.
Visitation at the Alexandria Adult Detention Center is provided through secure video access through SmartInmate.com.
Family and friends will need to register and be approved by ASO staff before scheduling visits.
Inmates receive two free 20-minute video visits a week. Remote visits can take place wherever the visitor can connect to the internet. Visitors may also come to the Public Safety Center for a scheduled video visit and use a terminal in the Detention Center lobby for free.
Video visitation is offered seven days a week, including holidays, between 7 a.m. and midnight (eastern time).
Visits must be scheduled the day before the visit and no more than seven days in advance.
Other important information:
- All technical support or account questions for remote video visitation are handled by the vendor, Smart Communications. The Alexandria Sheriff’s Office cannot provide technical support to system users.
- All video visits with family and friends are monitored and recorded.
- Video visits may be terminated early in cases of emergencies or operational priorities.
Read more online about how video visitation works and download a brochure with rate details and other helpful information.