In-Person Customer Service Assistance
Available Monday – Friday, 8 a.m. – 5 p.m. at 2525 Mt. Vernon Avenue

• Emergency Programs – Help with accessing assistance with rent, shelter, utilities, eviction storage, burial and appointment scheduling
• Benefit Programs – Assistance with filing new and renewal applications as well as reports for SNAP, Medicaid, TANF, Seasonal Fuel Assistance (Cooling and Heating)  
• Community Health Access Program (CHAP) – Help processing Kaiser Permanente open enrollment applications and reapplications/renewal eligibility determination for health care coverage
• Case Status Inquiry – Follow-up on existing case status
• Information and Referral - Connection to community partners and resources to help meet needs
• Free Income Tax Program – Seasonal assistance with filing income taxes, by appointment only, for qualifying individuals/families
• CommonHelp Workshops – In-person sessions to help clients improve their technology skills to manage their benefits and cases (SNAP, TANF, Medicaid) online
• Spread the Vote / DMV Connect – Help with replacing an ID card 

Electronic Benefits Transfer Card (EBT) and Mail Pick-up

Pick-up of EBTs and client mail is available Monday-Friday from 1 p.m. – 3 p.m. at  4850 Mark Center Drive.  These hours are subject to change. Please call 703.746.5700 to verify hours of service.

DCHS Call Center
703.746.5700, Monday – Friday 8 a.m. – 5 p.m.

Emergency Programs – Help with accessing assistance with rent, shelter, utilities, eviction storage, burial and appointment scheduling.

Applications for Benefit Programs – Request information on how to apply for SNAP, TANF, Medicaid, fuel assistance and other programs.

Case Status Inquiry – Follow-up on existing case status.

Information and Referral - Connect to community partners and resources to help meet needs.

Financial Literacy – Register for a six-week financial literacy series. See flyer for additional information.

Spread the Vote / DMV Connect – Help with replacing an ID card.