The Department of Emergency & Customer Communications (DECC) is the Public Safety Answering Point for all emergency services within the City of Alexandria. All 9-1-1 calls are routed through DECC, along with 311 & non-emergency telephone calls of varying concerns and requests. DECC provides 24-hour, two-way radio communications and other essential services to police, sheriff, fire, and other local public safety departments.
Our Mission
To provide a safe and secure environment by facilitating Police, Fire, and Medical dispatch to preserve and protect the lives and property of all persons living in and visiting the City of Alexandria. Additionally, we strive to enhance the quality of life for our residents through the efficient and effective delivery of city services through Alex311, which provides easy access to information and assistance.
Our Vision
We're committed to providing our community with exemplary service in Public Safety 911 and 311 City services. We strive to ensure that our community receives timely, efficient, and effective assistance in emergencies as well as in non-emergency situations.
DECC Services
Non-Emergency
This service handles non-emergency calls related to Police, Fire, and EMS. You can reach this service at 703.746.4444.
Upcoming Events
2024 Customer Service Week
Celebrate the people who make customer service happen!
Join us in celebrating the dedicated individuals who make customer service happen. This year, our theme is "Above & Beyond," a powerful reminder of the outstanding efforts of Alexandria's Emergency 911 and 311 Customer Service professionals, who ensure the safety of our community and provide excellent customer service to the success of our organization 365 days a year!
Stay tuned for an exciting week filled with appreciation, collaboration, and recognition as we come together to celebrate National Customer Service Week 2024!
DECC Career Opportunities
Hey everyone!👋
DECC is growing, and we're excited to announce that we're hiring! We're looking for talented individuals who are passionate about making a difference and want to be a part of a dynamic team. We believe in creating a positive work environment where everyone's ideas are valued and respected. If you want to join us on this journey, please check out our recruitment page for more job opportunities.
Check out our recruitment page here!
CALEA Comments on DECC
Comment on the Department of Emergency Communication & Customer Service
Alexandria (VA) Department of Emergency Communications
The purpose of this portal is to receive public comments regarding an agency's compliance with The Commission on Accreditation for Law Enforcement Agencies [CALEA] standards, engagement in the service community, delivery of public safety services, and overall candidacy for accredited status. These comments can be in the form of commendations or concerns. The overall intent of the accreditation process is to provide the participating agency with information to support continuous improvement, as well as foster the pursuit of professional excellence and this new approach works to further that objective.
IMPORTANT: CALEA is not an investigatory body and subsequently the public portal should not be used to submit information for such purposes. Additionally, there will be no response other than acknowledgment of submissions; however, the information will be considered in context to its relevancy to compliance with standards and the tenets of CALEA® Accreditation.
Our Core Values
We are dedicated to offering the best possible customer service and experience and take pride in it. We believe in upholding core values such as professionalism, integrity, service, excellence, respect, dignity, pride, partnership, and accountability in all our interactions with our residents and stakeholders.
These core values are at the heart of everything we do!
Professionalism
We exhibit conscientious, courteous, and businesslike behavior in the workplace and conform to our profession's highest ethical and technical standards.
Integrity
We are strongly committed to the highest performance standards, moral and ethical conduct, and truthfulness in all relationships.
Service
We provide quality service in a courteous, efficient, and accessible manner.
Excellence
We consistently strive to demonstrate our professional and technical excellence.
Respect
We treat all persons, including our co-workers and residents, during their time of need in a fair, impartial, unbiased, dignified, and courteous manner, with respect for individual differences and ethnic and cultural diversity.
Dignity
We treat all persons with dignity during their time of need.
Pride
We take great pride in our skills, our fellow co-workers, our organization, and our commitment to public service.
Partnership
We value our relationships with others and make quality, transparent decisions in cooperation with our co-workers and customers.
Accountability
We hold ourselves accountable for our actions, and we are accountable to the community for all that we do.
Technical and Operational Assessment and Pandemic Operations
Alexandria Department of Emergency and Customer Communications (DECC) Technical and Operational Assessment Pandemic Operations Submitted to: Alexandria, Virginia By APCO International