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Information Technology Services

The City’s ITS department is responsible for the centralized operation of the City’s information technology services, support and IT infrastructure. The ITS department is organized to provide a flexible, efficient and effective structure to manage information technology operations and investments to support the City’s strategic goals, business processes and enterprise‐wide information needs.
Page updated on December 30, 2024 at 1:57 PM

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City of Alexandria's CIO awarded as one of the Top 10 City Govt CIOs

Vanetta Pledger is the Chief Information Officer (CIO) for the City of Alexandria, Virginia, renowned for her expertise in modernizing government operations through innovative technology solutions. She is skilled in data-driven decision-making, using analytics to understand community needs and tailor programs effectively. Pledger also fosters open communication with staff, ensuring they are equipped to navigate the evolving technological landscape. Her holistic approach emphasizes the interconnectedness of technology, processes, and people, improving the quality of life for residents. 

Read more about the award.

 

October is Cybersecurity Awareness Month

cybersecurity awareness month

Cybersecurity Awareness Month Information

cybersecurity resources

Cybersecurity Resources

Learn more about how you can protect yourself, your family and your teams from cybersecurity threats.

Alexandria receives 2024 Government Experience Finalist Award

CDG24 Govx finalist

Alexandria is honored to receive the 2024 Overall City Government Experience Finalist Award.

Government Experience Awards 2024 Winners Announced (govtech.com)

 

Alexandria Celebrates 19 Consecutive Years as a Top Digital City

Digital Cities Survey Winner

The City of Alexandria has once again achieved a Top-10 status in the Center for Digital Government’s (CDG’s) 2023 Digital Cities Survey Awards. Alexandria is among a distinguished group of cities of its size that work hard to improve digital, citizen, and government experience through technology and leadership. Alexandria’s elected leadership and IT organization should take pride in this accomplishment.

 The award recognizes cities utilizing technology to strengthen cybersecurity, enhance transparency, digital privacy rights, and digital equity, and those finding innovative ways to support solutions for social challenges facing cities today. This is the 19th consecutive year Alexandria has been ranked in the Top 10, including two years in 1st place and two back-to-back 2nd places in 2021 and 2022.

ITS Vision, Mission, Values

IT Services

Vision

We are a strategic partner in innovation and continuous improvement through information and technology advancements.

ITS Mission

Mission

We enable our partners to better serve the community through meaningful collaboration, communication and information while providing a reliable and secure environment.

ITS Values

Values

  • Empower People
  • Evaluate
  • Strategically Invest
  • Secure Information
  • Collaborate
  • Data-Centric

ITS Strategic Plan and Budget Documents

The ITS department completed its 5-year strategic planning process, which resulted in the ITS Strategic Plan

Budget Documents:

  • FY 2025 Operating Budget IT
  • FY 2025 Capital Improvement Program - IT

Services

Administrative Services

Responsible for department human resources, administrative management and financial management.

Enterprise Business Systems Support

Consolidates the Applications and Database Management services and is responsible for the applications and enterprise database administration, data standardization, integration and information exchange.  Programming and database administration are centrally managed here.

Information Security Office

Responsible for the assessment, formulation, implementation and maintenance of enterprise-wide IT security policies and procedures.

Learn more...

Operations

Consists of three sections, Help Desk, Telecommunications Systems and Operations with responsibility for end-user technical customer service support (Help Desk); telecommunications system planning and day-to-day troubleshooting and operations equipment deployment services; construction, moves, and relocation coordination; (Telecommunications Systems); processing scheduled production, data backup and restores (Operations).

Network Management

Responsible for management of the Institutional Network (I-Net), email systems and enterprise server systems (including server replacement) and connectivity.

Enterprise Project Portfolio Management

A central Project Management Office (PMO). Responsible for planning, management and assessment of enterprise IT capital projects, complex purchase management, budgeting and financial management.

Learn more...

Geographic Information Systems (GIS)

Development and distribution of map based data and applications and analytical services.

Learn more...

Electronic Government (eGov)

Supports the technical development, design and management of the City's website and the many customer facing applications.

Tech Savvy City

TechSavvy Medal

Designation as a Tech Savvy city recognizes local governments that have demonstrated that they have a commitment to technology as an enabler, and that their organizations have a spirit of teamwork and collaboration, creativity, and leadership that result in a culture of technology excellence.

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Alexandria City Hall
301 King Street
Alexandria, VA 22314

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© 1995–2023 City of Alexandria, VA and others.
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