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Alexandria receives 2023 Government Experience Award for Equity Index Map
Alexandria is honored to be recognized as a 2023 Government Experience Project Winner by the Center for Digital Government for our Equity Index Map.
Government Experience Awards 2023 Winners Announced (govtech.com)
Alexandria Celebrates 19 Consecutive Years as a Top Digital City
The City of Alexandria has once again achieved a Top-10 status in the Center for Digital Government’s (CDG’s) 2023 Digital Cities Survey Awards. Alexandria is among a distinguished group of cities of its size that work hard to improve digital, citizen, and government experience through technology and leadership. Alexandria’s elected leadership and IT organization should take pride in this accomplishment.
The award recognizes cities utilizing technology to strengthen cybersecurity, enhance transparency, digital privacy rights, and digital equity, and those finding innovative ways to support solutions for social challenges facing cities today. This is the 19th consecutive year Alexandria has been ranked in the Top 10, including two years in 1st place and two back-to-back 2nd places in 2021 and 2022.
ITS Vision, Mission, Values
Vision
We are a strategic partner in innovation and continuous improvement through information and technology advancements.
Mission
We enable our partners to better serve the community through meaningful collaboration, communication and information while providing a reliable and secure environment.
Values
- Empower People
- Evaluate
- Strategically Invest
- Secure Information
- Collaborate
- Data-Centric
ITS Strategic Plan and Budget Documents
The ITS department completed its 5-year strategic planning process, which resulted in the ITS Strategic Plan
Budget Documents:
Services
Administrative Services
Responsible for department human resources, administrative management and financial management.
Enterprise Business Systems Support
Consolidates the Applications and Database Management services and is responsible for the applications and enterprise database administration, data standardization, integration and information exchange. Programming and database administration are centrally managed here.
Information Security Office
Responsible for the assessment, formulation, implementation and maintenance of enterprise-wide IT security policies and procedures.
Operations
Consists of three sections, Help Desk, Telecommunications Systems and Operations with responsibility for end-user technical customer service support (Help Desk); telecommunications system planning and day-to-day troubleshooting and operations equipment deployment services; construction, moves, and relocation coordination; (Telecommunications Systems); processing scheduled production, data backup and restores (Operations).
Network Management
Responsible for management of the Institutional Network (I-Net), email systems and enterprise server systems (including server replacement) and connectivity.
Enterprise Project Portfolio Management
A central Project Management Office (PMO). Responsible for planning, management and assessment of enterprise IT capital projects, complex purchase management, budgeting and financial management.
Geographic Information Systems (GIS)
Development and distribution of map based data and applications and analytical services.
Electronic Government (eGov)
Supports the technical development, design and management of the City's website and the many customer facing applications.
Tech Savvy City
Designation as a Tech Savvy city recognizes local governments that have demonstrated that they have a commitment to technology as an enabler, and that their organizations have a spirit of teamwork and collaboration, creativity, and leadership that result in a culture of technology excellence.