Emergency and Customer Communications
The Department of Emergency & Customer Communications (DECC) is the Public Safety Answering Point for all emergency services within the City of Alexandria. All 9-1-1 calls are routed through DECC along with non-emergency telephone calls of varying concerns and requests. DECC provides 24-hour, two-way radio communications and other essential services to police, sheriff, fire and other local public safety departments.
We provide a safe and secure environment by facilitating Police, Fire and Medical dispatch, to preserve and protect the lives and property of all persons living in and visiting the City of Alexandria.
To provide our community with exemplary service in Public Safety 911
DECC is growing, and we're excited to announce that we're hiring! We're looking for talented individuals who are passionate about making a difference and want to be a part of a dynamic team. We believe in creating a positive work environment where everyone's ideas are valued and respected. If you want to join us on this journey, please check out our recruitment page for more job opportunities.
Check out our recruitment page here!
Director Renee Gordon, Appointed as Vice Chair of FirstNet Authority Board Member
Renee Gordon, Director of Department Emergency and Customer Communications in the City of Alexandria, appointed as Vice Chair of FirstNet Authority Board Member
On June 15, Department of Emergency and Customer Communications (DECC) Director Renee Gordon was appointed Vice Chair of the FirstNet Authority Board.
Director Gordon has been a board member since November 2022 and serves on the Programs and Future Planning committee. This committee provides technical expertise to the FirstNet Board and strategic guidance towards the ongoing progress of the Nationwide Public Safety Broadband Network (NPSBN) deployment.
As Vice Chair, Director Gordon will continue to support and provide recommendations to the FirstNet Board and management. She will focus on equipping first responders nationwide with the necessary tools to safeguard their communities. Director Gordon has been an exceptional leader since 2015 as the Director of DECC. The Emergency and Customer Communication Center handles all the City of Alexandria 911, 311, and non-emergency calls for police, sheriff, fire, and other local public safety departments. Under her leadership, the nation's first 911 and 311 remote call-taking program was established using FirstNet technology.
Director Gordon's career in public safety began as a police officer in the Prince George's County Police Department. In 2008, she transitioned to Public Safety Communications, working for the Metropolitan Washington Airports Authority's Public Safety Communications Center and the City of Baltimore 911 and Emergency Communications.
Please join the City of Alexandria in congratulating Director Renee Gordon for this remarkable achievement.
- 9-1-1 Dispatch: receive and dispatches 9-1-1 emergency calls
- Non-Emergency: Police, Fire, EMS non-emergency calls (703.746.4444)
- Alex311: provides a single point of contact for City government services and information via 311 or 703.746.4311
- City Radio Manager: operates and maintains the Project 25 (P25) Standard radio system utilized by DECC and other City departments
CALEA Comments on DECC
Comment on the Department of Emergency Communication & Customer Service
Alexandria (VA) Department of Emergency Communications
The purpose of this portal is to receive public comments regarding an agency's compliance with The Commission on Accreditation for Law Enforcement Agencies [CALEA] standards, engagement in the service community, delivery of public safety services, and overall candidacy for accredited status. These comments can be in the form of commendations or concerns. The overall intent of the accreditation process is to provide the participating agency with information to support continuous improvement, as well as foster the pursuit of professional excellence and this new approach works to further that objective.
IMPORTANT: CALEA is not an investigatory body and subsequently the public portal should not be used to submit information for such purposes. Additionally, there will be no response other than acknowledgment of submissions; however, the information will be considered in context to its relevancy to compliance with standards and the tenets of CALEA® Accreditation.
Our Core Values
- Professionalism: We exhibit conscientious, courteous, and businesslike behavior in the workplace and conform to the highest ethical and technical standards of our profession.
- Integrity: We are strongly committed to the highest performance standards, moral and ethical conduct, and truthfulness in all relationships.
- Service: We provide quality service in a courteous, efficient, and accessible manner.
- Excellence: We consistently strive to demonstrate our professional and technical excellence.
- Respect: We treat all persons, including our co-workers and residents during their time of need, in a fair, in an impartial, unbiased, dignified and courteous manner, with respect for individual differences and ethnic and cultural diversity.
- Dignity: We treat all persons with dignity during their time of need.
- Pride: We take great pride in our skills, our fellow co-workers, our organization and in our commitment to public service.
- Partnership: We value our relationships with others and make quality, transparent decisions in cooperation with our co-workers and customers.
- Accountability: We hold ourselves accountable for our actions and we are accountable to the community for all that we do.
Technical and Operational Assessment and Pandemic Operations
Alexandria Department of Emergency and Customer Communications (DECC) Technical and Operational Assessment Pandemic Operations Submitted to: Alexandria, Virginia By APCO International