The ITS department is responsible for the operation of the City's information technology services, including IT infrastructure in the City. The City's ITS organization must provide ongoing support for client/server and web application processing in a sophisticated and secure network environment, replace legacy systems with new enterprise-wide applications designed to operate in this environment, and provide an effective, flexible, responsive and secure structure to manage change and address the City's enterprise- wide information needs.
The goals of the City's Information Technology Services Department (ITS) are:
- To provide information service to City departments that is reliable, credible and accessible in a timely manner, and to assess satisfaction with this service on an ongoing basis.
- To ensure that the City's IT human resources are appropriately managed and trained.
- To provide timely response to requests for service.
- To improve City management and operational capabilities through the use of information systems by providing City management and legislative leadership with reliable, well-informed information about the cost-effective application of technology to the City's business processes.
- To safeguard the City's physical computer system hardware and to safeguard access to the City's electronically stored data.
- To exercise good stewardship in the development of information technology systems projects through the application of industry standard project management policies and practices.
The ITS department includes the following groups that provide these services:
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