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City of Alexandria, VA City of Alexandria, VA
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Page updated Jan 11, 2013 4:09 PM
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City of Alexandria Cable Franchise - Comcast FAQ

What is Xfinity?

"Xfinity" is the brand for Comcast's technology platform, products and services. All of the services that residents receive from Comcast have been enhanced and are called Xfinity. Xfinity offers Comcast customers more high-definition channels, greater speed, and more choices. Xfinity is made possible by Comcast's network upgrade to an all-digital platform. While Comcast's services have been enhanced and the service name has been changed, the company name remains Comcast.

How long is the City's contract with Comcast?

The terms of the new Franchise agreement is five years with provisions for two more five year extensions.

Why are some of my favorite cable channels being moved from basic to digital?

The City has received several subscriber complaints about the migration of channels from the basic tier to the digital only tier. Unfortunately, local franchise authorities, (i.e., cities), are prohibited by federal law from dictating programming and channel lineups to cable companies. The issue of cable companies moving channels to higher numbers is being reviewed by the Federal Communications Commission.

Is the City able to keep Comcast from increasing the cost of cable television?

Federal law allows local franchise authorities to regulate the price of limited basic services only. The portion local franchise can regulate are based on a FCC formula. Unfortunately, the cost and tiers of service are not under the control of the local franchise authorities.

For information or comments about Comcast's operating franchise, contact the City of Alexandria:

Alexandria's FCC Community Code is VA0220

 

Online:alexandriava.gov/CableFranchise
Call:703.746.4800
Mail:Alexandria City Cable Administration
City Hall, P.O. Box 178
Alexandria, VA  22314
Please contact Comcast if you are having trouble with your Comcast service.

Public Information
301 King Street, Room 1900
Alexandria, VA 22314
703.746.4800
Fax: 703.838.6426
E-mail

Communications
301 King St., Room 3400
Alexandria, VA 22314
703.746.3960
Fax: 703.838.6343
E-mail

Office Hours:
Monday - Friday,
8:00 a.m. - 5:00 p.m.