Page updated Aug 18 2009 2:03 p.m.

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The City of Alexandria is Changing its Prefix to 746!

Please note that the Alexandria Community Shelter's phone number has changed! The new number is 703.746.3660.

• All Main City Phone Numbers That Have Changed 
• Main Phone Numbers in City Hall 
• Main Phone Numbers in the Alexandria Courthouse

The City of Alexandria government is updating its telephone system beginning this fall, and will be getting a new telephone prefix: 746.  Over the next two years, the City government’s internal telephone systems will be converted to Voice Over Internet Protocol (VOIP) telephone technology. VOIP is a modern communications system that uses regular computer network technology instead of dedicated telephone wiring. This technology will provide both City employees and residents high-quality service through a fully-integrated, versatile telephone system.

The new system will change most City government telephone numbers to the new format. The 703 area code and the last four digits of the majority of the current published phone numbers will be retained, but phone number prefixes will switch to 746.  For example, the new phone number for the Office on Housing, 703.746.4990, retains the last four digits of the old number, 703.838.4990.  Some City government telephone numbers will completely change to the new 746 prefix and 4 new digits, for example, Information Technology Services’ new number, 703.746.3001, shares only the 703 area code with its old number, 703.838.4950.

The Alexandria City Public Schools will keep their existing phone numbers, as their phone systems will not change.

To facilitate communications and help the public transition to the new phone numbers, the majority of published City government phone numbers will retain their currently-published numbers for one year after the new telephone system is implemented. For example, a caller dialing 703.838.4990 will be seamlessly connected to the new number, 703.746.4990. Once the change has been implemented for that particular number, callers should begin using the new number, as the previous number will be disconnected one year after the conversion is completed for that department (for example, early October 2009 for the Office on Housing).

To keep the public informed as the telephone numbers change, the City will regularly update information on the Web site, Channel 70 on Comcast of Alexandria, distribute press releases, advertise in  local newspapers, and distribute printed materials as each City department makes the transition to new telephone numbers. For more information, please contact Jennifer Harris at 703.746.3961 or email at jennifer.harris@alexandriava.gov.

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